Generally, I process photos approx 7 days after a show, which means
your order can take as long as 3 weeks.
How
long does it take to get my photos?
Due to the number of orders I receive and the number of shows/events I
cover, I like to process the majority of orders for each show at the
same time and by the time I get them back from our professional lab
and mail them out...it is usually close to 2 weeks. Will I forget
you...absolutely not. If you got a confirmation email, then your order
should be received within 2 weeks. If you do not receive your order
within 3 weeks, please email us and let us know. I want you to be a
happy customer!
Do
you accept credit cards?
Yes most credit/debit cards can be processed through PayPal.
What
other types of payments do you accept then?
I accept personal/business cheques and postal orders for orders sent in
by snail mail.
I
ordered from more than one gallery, why do I have to fill out separate
order forms and will I be charged more than once for shipping?
You will only be charged for shipping ONCE as long as all of your
orders are placed within the same time frame (same day). Unfortunately
if you pay by Paypal then you will be charged shipping more than once
however don’t worry I will refund any extra shipping you’ve been
charged as soon as I receive your orders. At the present time, my
shopping cart does not have the ability to consolidate orders; however
that feature is on a wish list with my programmer.
I
only wish to purchase an advert from Dog World do I still have to pay
shipping?
Unfortunately if you pay by Paypal then you will be charged shipping
however don’t worry I will refund the shipping you’ve been charged
as soon as I receive your order. This too is on my wish list with my
programmer.
What
happens after I place my order?
First, if you submit your order online you will receive a CONFIRMATION
EMAIL stating your order was submitted to Denman Photo successfully.
Second, once I receive your order, I will process it, have it printed
by a professional lab, and then send the PHOTO(S) to you.
Will
my photos look better than what I see on the website?
Yes! Most of the photos you view on the website have NOT been optimized
for prints. Once I receive an order, your photos will be edited for
colour and clarity as well as cropped for optimum
result.
I
don't want a print...I want a digital file?
Under normal circumstances I don't offer my photographs as digital
files. I care about how a photo looks and can only be responsible for
photos where I ‘m the only one handling the digital file. IF
you are insistent on a digital file, they can be purchased in
conjunction with a copyright. The photograph will be cropped as a 6x4.
You can email me for a quote.
I
did not receive my photos 1?
We do not process orders unless we have all contact information,
including a WORKING EMAIL address and phone. If your email or phone is
incorrect, we will not process the order. You should receive a
confirmation EMAIL after every order.
I
did not receive my photos 2?
Email us and tell us when you ordered your photos. We will track and
verify your order, and replace it if necessary.
